Refund Policy

Last Updated: November 2, 2025

1. Consumer Right to Cancel (Paddle's 14-Day Policy)

14-DAY CANCELLATION RIGHT FOR CONSUMERS

If you are a Consumer and unless the below exception applies, you have the right to cancel this Agreement and return the Product within 14 days without giving any reason. The cancellation period will expire after 14 days from the day after completion of the Transaction. To meet the cancellation deadline, it is sufficient that you send us your communication concerning your exercise of the cancellation right before the expiration of the 14 day period.

To cancel your order, you must inform Paddle of your decision. To ensure immediate processing, please do so by contacting Paddle directly through their support channels. Please note that in respect of subscription services your right to cancel is only present following the initial subscription and not upon each automatic renewal.

You also have the right to inform us using the model cancellation form below or by making any other clear, unambiguous statement through our available communication channels. If you use our "Contact Us" form online, we will communicate acknowledgment of receipt of your cancellation request to you without delay.

Model Cancellation Form

To Paddle, Buyer Support Team

I hereby give notice that I cancel my contract of sale of the following Products

  • Ordered on: _________________
  • Name of consumer(s): _________________
  • Address of consumer(s): _________________
  • Signature of consumer(s) (only if this form is notified on paper): _________________
  • Date: _________________

2. Standard Refund Policy

Outside of the 14-day cancellation period, Pay4Doc maintains a no-refund policy for digital products. By purchasing from Pay4Doc, you acknowledge and agree that:

  • Digital products cannot be "returned" once delivered
  • After the 14-day cancellation period, you will not be entitled to a refund for any reason, including but not limited to:
    • Change of mind
    • Accidental purchase
    • Dissatisfaction with content
    • Technical issues on your end
    • Inability to access the file

3. Additional Exceptions

Additional exceptions to our refund policy include:

  • We fail to deliver your purchased product within 24 hours
  • The delivered file is corrupted and cannot be opened (we will provide a replacement)

In such cases, please contact us at azan.simpletech@gmail.com with your order details.

4. Delivery Issues

If you do not receive your product within 24 hours, please:

  1. Check your spam/junk folder
  2. Verify you provided the correct email address
  3. Contact us at azan.simpletech@gmail.com

This Refund Policy is effective as of November 2, 2025.